We accept returns for store credit or exchange within 7 days of receiving your order. Store credit never expires and is issued for the order total minus shipping costs, discounts, and promotions.
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Return Shipping Costs:
• Domestic: $20.00 return label available (deducted from store credit).
• International: Customer responsible for all return shipping costs, taxes, duties, or customs fees.
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Return Requirements:
• Items must be unworn, in perfect co
• Items must be unworn, in perfect condition, and have tags attached.
• Sale items are FINAL SALE and not eligible for return.
Our Return Policy
We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase, we are happy to accept your item(s) back for store credit or exchange within 7 days of receiving your order. Store credit never expires.
Store credit will be issued for the total amount of the order minus shipping costs, discounts and promotions. A $20.00 return shipping label is available, which would be deducted from the store credit amount if you choose to use our label. The return label can only be issued for Domestic orders. Any return shipping costs, taxes, duties, or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
Your order must be in perfect condition, unworn with tags attached. Please follow our very simple return process:
• Email us at info@amoregowns.com.au within 7 days of receiving your order
• Make sure to include your order number in the request.
• Advise if you would like an exchange or store credit. For exchanges, make sure to include the style, size, and color for the new order.
• Your package must be postmarked within 5 days of receiving your RA number.
• Store credit cannot be exchanged for a refund.
Please note all sale items are FINAL and are not eligible for exchanges or store credit. We do not accept return requests past 7 days of receiving your order.
Orders sent back without an RA number are subject to a 50% fee and will ultimately delay your store credit or exchange order.
Processing time for Returns is 2-4 business days. Once processed, you will receive an email with your store credit number that you can apply to an order now or in the future. If you placed an exchange order you will receive an email when your order is shipped.
Upon inspection, if it is determined that the item has been worn, altered, tampered with, or damaged without prior notification your return authorization will be voided and the item will be shipped back to you.
A Note About Sizing
All of our dresses are sized in US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the ‘Size Chart’ link above the dropdowns or at the bottom of the size dropdown on your dress of choice.
CANCELLATION POLICY
Your order can be cancelled at no charge prior to processing.*
In-Stock Items
If you wish to cancel an in-stock item from your order after it has been processed,* a 25% restocking fee will be applied and deducted from your payment.
Pre-Order Items
If you wish to cancel a pre-order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment.
Amore Gowns, (“we,” “our,” or “us”) operates this store and website, including all related services, content, features, and tools (collectively, the “Services”), to offer a curated shopping experience to you (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
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Personal Information We Collect
We may collect the following categories of personal information:
• Identifiers: Name, email, phone number, IP address, and device ID.
• Customer Records: Billing/shipping address, credit card number, account preferences.
• Commercial Information: Products viewed or purchased, shopping behavior.
• Internet Activity: Browser type, site interactions, clicks, session data.
• Geolocation Data: Approximate location derived from IP address.
• Account Information: Username, password, security questions.
• Communications: Messages or inquiries sent via our contact forms or customer support.
• Inferences: Preferences or interests derived from behavior on the site.
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Sources of Personal Information
We collect personal information from:
• You directly (e.g., during checkout, account creation, or inquiries)
• Automated technologies (e.g., cookies, analytics tools)
• Shopify and other service providers (e.g., payment processors, ad networks)
• Third parties (e.g., marketing partners)
3. How We Use Your Personal Information
• To provide and maintain the Services
• To process payments, returns, and transactions
• To send service updates, order confirmations, and support messages
• To personalize your experience
• To market and advertise, including targeted ads
• To detect and prevent fraud
• To comply with legal obligations
4. Disclosure of Personal Information
• With Shopify
• With service providers (e.g., hosting, shipping, advertising)
• With affiliates or subsidiaries
• With legal authorities when required
• As part of a business transfer (e.g., merger)
5. Your Privacy Rights
RIGHT DESCRIPTION
Access / Know Request details about what we collect, use, and share.
Delete Ask us to delete your personal information.
Correct Request correction of inaccurate personal data.
Opt Out of Sale/Sharing Say no to sale/sharing of personal data for advertising.
Limit Use of Sensitive Info Where applicable, restrict use of sensitive personal data.
Data Portability Receive a copy of your data in a machine-readable format.
Withdraw Consent Where consent is the basis for processing.
Appeal Appeal if your privacy request is denied.
To exercise your rights, email us info@amoreggowns.com.au or submit a request via our Data Sharing Opt-out Form.
6. Cookies and Tracking Technologies
We and our partners use cookies, pixels, and similar technologies to operate our site, analyze traffic, and personalize content and ads. You may adjust your preferences in your browser or use our cookie banner. We honor Global Privacy Control (GPC) signals where required by law.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of majority. If you believe we have done so in error, please contact us to delete the data.
8. Data Security and Retention
We use industry-standard security measures but cannot guarantee perfect security. We retain personal information only as long as necessary for business, legal, and compliance needs.
9. International Transfers
We may transfer your data internationally. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or other lawful mechanisms.
10. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process your data under its own privacy policy, which you can review here. You can also manage your Shopify privacy rights via their Privacy Portal.
11. Third-Party Links
Our Services may contain links to external sites. We are not responsible for their privacy practices. Review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted with a new “Last Updated” date.
Special Order Items
Special Orders are unable to be cancelled as these items are cut specifically for you.
Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.
Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help. We are here to serve you.
